NAV RTC Client Crash - Role & Permission / Other Issue

Hello Friends,

Many time we have face an un-expected behavior of NAV RTC Client.
It is crash when particular/all user try do some specific action.

There are multiple scenario when NAV Crashing.
Let us look on that.

1) NAV Crash - When user try to open RTC Client

Error Reason - User has assign some invalid permission set.

Detail - Some time we have create the role & permission set using configuration package and import some invalid permission lines in table

To found out the solution I have delete one by one role assign to user and found out there is issue with one customize role created by user

There is one invalid line is created in role and permission (user has import the role using configuration package and there is one invalid line is created as following)

Solution - i have delete that invalid permission line and issue is solved.

2)  NAV Crash when document page refresh

Microsoft.Dynamics.Nav.Client has stopped working

Error Reason - User doesn't have the factbox page permission attached on document page

Solution - Find the all factbox type page in project and add this pages permission in Basic/New Role
and assign that role to user having that issue

List of factbox pages

ID	Name
699	Dimension Set Entries FactBox
805	Online Map Parameter FactBox
840	CF Forecast Statistics FactBox
917	Component - Item FactBox
956	Actual/Sched. Summary FactBox
957	Time Sheet Status FactBox
964	Period Summary Archive FactBox
971	Activity Details FactBox
8633	Config. Questions Factbox
8634	Config. Package Table Factbox
8635	Config. Related Tables Factbox
9080	Sales Hist. Sell-to FactBox
9081	Sales Hist. Bill-to FactBox
9082	Customer Statistics FactBox
9083	Dimensions FactBox
9084	Customer Details FactBox
9085	Service Hist. Sell-to FactBox
9086	Service Hist. Bill-to FactBox
9087	Sales Line FactBox
9088	Service Item Line FactBox
9089	Item Invoicing FactBox
9090	Item Replenishment FactBox
9091	Item Planning FactBox
9092	Approval FactBox
9093	Vendor Details FactBox
9094	Vendor Statistics FactBox
9095	Vendor Hist. Buy-from FactBox
9096	Vendor Hist. Pay-to FactBox
9098	Job No. of Prices FactBox
9099	Job WIP/Recognition FactBox
9100	Purchase Line FactBox
9106	Customer Ledger Entry FactBox
9107	Resource Statistics FactBox
9108	Resource Details FactBox
9109	Item Warehouse FactBox
9124	Service Line FactBox
9125	Item Application FactBox
9126	Lot Numbers by Bin FactBox
9502	Debugger Callstack FactBox
9503	Debugger Watch Value FactBox

3) NAV crash when user try to open sales order list page

When user try to open sales order list page NAV crash

Error Reason:

 - User has personalization sales order list page which is no more valid after it is modified by developer

- We have modify the sales order list page – added some new field and remove some existing field from page

Solution:

Delete the User Page Personalization (I have delete the user personalization for page 9305)

4) NAV Crash when we try to do choose column function of page

Error Reason:
There is blank invalid column added in page. When you compile the page than it doesn’t give error but it is crash you try to use choose column function.

Solution:
Remove that invalid line from page

Please write comment for any query.

I hope it will help you in future.

Thank you

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