Friday, March 25, 2016

NAV RTC Client Crash - Role & Permission / Other Issue

Hello Friends,

Many time we have face an un-expected behavior of NAV RTC Client.
It is crash when particular/all user try do some specific action.

There are multiple scenario when NAV Crashing.
Let us look on that.

1) NAV Crash - When user try to open RTC Client















Error Reason - User has assign some invalid permission set.

Detail - Some time we have create the role & permission set using configuration package and import some invalid permission lines in table

To found out the solution I have delete one by one role assign to user and found out there is issue with one customize role created by user


There is one invalid line is created in role and permission (user has import the role using configuration package and there is one invalid line is created as following)






























Solution - i have delete that invalid permission line and issue is solved.

2)  NAV Crash when document page refresh

Microsoft.Dynamics.Nav.Client has stopped working











Error Reason - User doesn't have the factbox page permission attached on document page

Solution - Find the all factbox type page in project and add this pages permission in Basic/New Role
and assign that role to user having that issue

List of factbox pages

ID
Name
699
Dimension Set Entries FactBox
805
Online Map Parameter FactBox
840
CF Forecast Statistics FactBox
917
Component - Item FactBox
956
Actual/Sched. Summary FactBox
957
Time Sheet Status FactBox
964
Period Summary Archive FactBox
971
Activity Details FactBox
8633
Config. Questions Factbox
8634
Config. Package Table Factbox
8635
Config. Related Tables Factbox
9080
Sales Hist. Sell-to FactBox
9081
Sales Hist. Bill-to FactBox
9082
Customer Statistics FactBox
9083
Dimensions FactBox
9084
Customer Details FactBox
9085
Service Hist. Sell-to FactBox
9086
Service Hist. Bill-to FactBox
9087
Sales Line FactBox
9088
Service Item Line FactBox
9089
Item Invoicing FactBox
9090
Item Replenishment FactBox
9091
Item Planning FactBox
9092
Approval FactBox
9093
Vendor Details FactBox
9094
Vendor Statistics FactBox
9095
Vendor Hist. Buy-from FactBox
9096
Vendor Hist. Pay-to FactBox
9098
Job No. of Prices FactBox
9099
Job WIP/Recognition FactBox
9100
Purchase Line FactBox
9106
Customer Ledger Entry FactBox
9107
Resource Statistics FactBox
9108
Resource Details FactBox
9109
Item Warehouse FactBox
9124
Service Line FactBox
9125
Item Application FactBox
9126
Lot Numbers by Bin FactBox
9502
Debugger Callstack FactBox
9503
Debugger Watch Value FactBox



3) NAV crash when user try to open sales order list page

When user try to open sales order list page NAV crash























Error Reason:
 - User has personalization sales order list page which is no more valid after it is modified by developer
- We have modify the sales order list page – added some new field and remove some existing field from page

Solution:
Delete the User Page Personalization (I have delete the user personalization for page 9305)











4) NAV Crash when we try to do choose column function of page









































Error Reason:
There is blank invalid column added in page. When you compile the page than it doesn’t give error but it is crash you try to use choose column function.

Solution:
Remove that invalid line from page





















Please write comment for any query.

I hope it will help you in future.

Thank you

Keep Sharing...Keep Growing...

5 comments:

  1. Thank you too!!! In my case, I removed the Factboxes from their profile since they don't need it anyway.

    ReplyDelete
  2. Hi Nilesh, When I press Choose Columns NAV freezes without any error message. I have to use End Task. Other operations are going well. in general NAV is very slow (SaaSplaza cloud is in another continent). please hep me. Thanks.

    ReplyDelete